Need to know & cancellation

Arrival and departure
On the day of arrival, your room will be available from 03:00 pm.
On the day of departure, please vacate your room until 11:00 am.
If you wish to keep your room on the day of departure, we charge a flat rate of € 60.00 per person (including afternoon snack) after consultation with the reception, subject to room availability.

Deposit Policy
To confirm your reservation, a deposit of € 300,00 per room will be charged upon reservation. We ask you kindly to deposit this amount within 2 weeks, either by direct transfer to our bank account:

Raiffeisenkasse Bruneck
IBAN: IT 12 W 08035 58241 000304000293
SWIFT / BIC-Code: RZSB IT 21 405

or by online-payment on our website. For reservations that are less then 3 days, we charge the deposit individually according to seasonal availability, the number of guests and room category. By transferring your deposit you confirm that you are in agreement with our reservation policy.

Double room for single use
Single room prices are given in detail. If you prefer a double room Royal or a Suite for single use, we are pleased to provide an individual offer. We are looking forward to hearing from you!

Multi-Bedroom Reduction
A reduction of 10% is applied for a third adult staying in a double room.

Children's rates
In a double room with an occupancy of 2 full-payers:

– 0-2 years 100 % off
– 3-12 years 50% off
– 13-16 years 20% off

In the family room Panorama with an occupancy of 2 full-payers and 2 children:

​– 2-12 years 50% off
– 13-16 years 20% off

In the Royal family room, the regular children's discount applies with an occupancy of 4 full-payers. The Royal Family Room consists of 2 Royal double rooms with separate entrances and connecting door.

Special "Single with child" offers on request.

SPA Information
To meet your wishes, we recommend to book your treatments in advance. It is recommended to be at the SPA desk five minutes earlier as scheduled.
Cancellation: free up to 12 hours before your appointment. However, if you have to cancel your treatment at short notice, we have to charge 50% of the treatment costs.

Please note that our sauna oases is a nudist area. The use of swimmwear and children under 16 years are not allowed.

Room Service
Breakfast, dinner or snacks can be served in your room on request, for a modest additional fee of € 5.00.

Cancellation policy
Cancellation is only accepted in prior written form. Please note that the cancellation terms pursuant to Italian law for hotel reservations are as follows:

– 30 days prior to arrival: free of charge
– 29 to 15 days prior to arrival: 30%
– 14 to 8 days prior to arrival: 50%
– 7 to 4 days prior to arrival: 80%
– 3 or less days or no shows: 100%

In case of delayed arrival, early departure or cancellation of your package or last minute offer, the total amount (100%) will be charged.

Royal Safety - Insurance
You are safe with our "Royal Safety" insurance policy! No more difficulties due to sudden problems or loss of deposit.
For only € 5.00 per person/day you get your own personal "Royal Safety".
You are free to decide whether to freeze the deposit for a later booking or if you wish to be refunded by bank transfer (minus the required insurance amount). You will also be safe in case of last-minute cancellations without penalty.
The insurance value will be automatically charged at the offer and booking process. If you prefer not to receive the insurance, we kindly ask you to inform us in writing. Thank you very much.

Important Notice: Cash Payment Limits
From January 01, 2023 cash payments exceeding Euro 4.999,99 are no longer allowed in Italy. The permitted payment methods are as follows: ATM card, credit card or bank transfer.