Need to know & cancellation

Arrival and Departure
Your room will be available by 3:00 p.m. on the day of arrival.

Check-out time is before 11:00 a.m. on the day of departure.

If on the day of departure you wish to prolong your stay, an additional € 60.00 per person will be charged, subject to room availability (it includes our Afternoon Snack).

Deposit Policy
A deposit of € 300,00 per room will be charged upon reservation. We ask you to deposit this amount 2 weeks prior to arrival, either by direct transfer to our bank account:

Raiffeisenkasse Bruneck
IBAN: IT 12 W 08035 58241 000304000293
SWIFT / BIC-Code: RZSB IT 21 405

or by online-payment through our website. For periods shorter than 3 days the deposit policy is personalized according to seasonal availability, the number of guests and room category. By transferring your deposit you confirm that you are in agreement with our reservation policy.

Double Room Single Occupancy
Rates for single rooms are provided.

Multi-Bed Room Reduction
A reduction of 10% is applied for a third adult staying in a double room.

Children's rates
In a double room with an occupancy of 2 full-payers:

– 0-2 years 100 % off
– 3-12 years 50% off
– 13-16 years 20% off

In the family room Panorama with an occupancy of 2 full-payers and 2 children:

​– 2-12 years 50% off
– 13-16 years 20% off

In the Royal family room, the regular children's discount applies with an occupancy of 4 full-payers. The Royal Family Room consists of 2 Royal double rooms with separate entrances and connecting door.

Special "Single with child" offers on request.

SPA Information
Your treatment it is recommended to be at the SPA desk five minutes earlier as scheduled.
Smoking & alcohol are not allowed in the SPA area.
Cancellation: free up to 24 hours before your appointment. If later, 80% of the treatment must be paid.

Please note that children under 12 years are not allowed to use the SPA area.

Room Service
Breakfast, dinner or snacks can be served in your room on request, for a modest additional charge of € 5.00.

Cancellation policy
Cancellation is only accepted in prior written form. Please note that the cancellation terms pursuant to Italian law for hotel reservations are as follows:

– 30 days or more prior to arrival: no charge
– 29 to 15 days prior to arrival: 30%
– 14 to 8 days prior to arrival: 50%
– 7 to 4 days prior to arrival: 80%
– 3 or less days or no shows: 100%

In the event of a delayed arrival, premature departure or cancellation of your reservation or a package will be charged in full (100%).

Royal Safety - Insurance
You are safe with our "Royal Safety" insurance policy!
No more difficulties due to sudden problems or loss of deposit.
For only € 5.00 per person per day you get your own personal "Royal Safety".
You can decide whether to freeze the deposit for a later booking (minus the required amount for insurance) or, if you prefer, we will return it by bank transfer (minus the required amount for insurance). You will also be safe in case of last-minute cancellations without penalty.
The value of the insurance will be automatically charged at the offer and booking stage. If you prefer not to receive it, please be so kind to inform us in writing.

Important Notice: Cash Payment Limits
From 1st January 2023 cash payments exceeding Euro 4.999,99 are no longer allowed in Italy. The permitted payment methods are as follows: ATM card, credit card or bank transfer.