We use cookies to offer the best possible user experience on our website. We also use third-party cookies, to deliver personalised advertisement messages. By using our website you agree, that cookies can be saved on your device. Further information on the cookies used and on how to disable them can be found here.
 

Need to know & Cancellation

Arrival and Departure
Your room will be available by 3:00 p.m. on the day of arrival. Check-out time is before 10.00 a.m. on the day of departure. If on the day of departure you wish to prolong your stay, an additional € 50.00 will be charged, subject to room availability.

Deposit Policy
A deposit of € 300,00 per room will be charged upon reservation. We ask you to deposit this amount 2 weeks prior to arrival, either by direct transfer to our bank account:

Raiffeisenkasse Bruneck
IBAN: IT 12 W 08035 58241 000304000293
SWIFT / BIC-Code: RZSB IT 21 405

or by online-payment through our website. For periods shorter than 3 days the deposit policy is personalized according to seasonal availability, the number of guests and room category. By transferring your deposit you confirm that you are in agreement with our reservation policy.

Double Room Single Occupancy
Rates for single rooms are provided.

Multi-Bed Room Reduction
A reduction of 10% is applied for a third adult staying in a double room.

Children's rates
All price discounts are per child and day in their parent's room (2 full-price adults):

  • 0 - 1,99 years 100 % off
  • 2 - 11,99 years 50% off
  • 12 - 15,99 years 25% off

SPA Information
Your treatment it is recommended to be at the SPA desk five minutes earlier as scheduled.
Smoking & alcohol are not allowed in the SPA area.
Cancellation: free up to 24 hours before your appointment. If later, 80% of the treatment must be paid.

Please note that children under 12 years are not allowed to use the SPA area.

Room Service
Breakfast, dinner or snacks can be served in your room on request, for a modest additional charge of € 7.00.

Cancellation policy
Cancellation is only accepted in prior written form. Please note that the cancellation terms pursuant to Italian law for hotel reservations are as follows:

  • 30 days or more prior to arrival: no charge
  • 29 to 15 days prior to arrival: 30%
  • 14 to 8 days prior to arrival: 50%
  • 7 to 4 days prior to arrival: 80%
  • 3 or less days or no shows: 100%

In the event of a delayed arrival, premature departure or cancellation of your reservation or a package will be charged in full (100%).

Important Notice: Cash Payment Limits
From 1st January 2016 cash payments exceeding Euro 2.999,90 are no longer allowed in Italy, in compliance with Legislative Decree Nr. 231/2007. The permitted payment methods are as follows: ATM card, credit card, non-transferable cheque, or bank transfer.