General Information

Arrival and Departure

Your apartment will be available by 3:00 p.m. on the day of arrival. Check-out time is before 11.00 a.m. on the day of departure.

Deposit Policy

A deposit of € 300,00 per person will be charged upon reservation. We ask you to deposit this amount 2 weeks prior to arrival, either by direct transfer to our bank account:
Raiffeisenkasse Bruneck,
IBAN: IT 12 W 08035 58241 000304000293
SWIFT / BIC-Code: RZSB IT 21 405

or by online-payment through our website. For periods shorter than 3 days the deposit policy is personalized according to seasonal availability, the number of guests and room category. By transferring your deposit you confirm that you are in agreement with our reservation policy.

Last Minute and All-Inclusive Package Offers

In the event of a delayed arrival, premature departure or cancellation of an all-inclusive or last-minute package your reservation will be charged in full (100%).

SPA Information

Your treatment it is recommended to be at the SPA desk five minutes earlier as scheduled. Smoking & alcohol are not allowed in the SPA area.

Cancellation: free up to 24 hours before your appointment. If later, 80% of the treatment must be paid.

Please note that children under 12 years are not allowed to use the SPA area.

Important Notice: Cash Payment Limits

From 6th December 2011 cash payments exceeding Euro 999,00 are no longer allowed in Italy, in compliance with Legislative Decree Nr. 201/2011. The permitted payment methods are as follows: ATM card, credit card, non-transferable cheque, or bank transfer.

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