Need to know & Cancellation policy
Arrival and Departure
Your room will be available by 3:00 p.m. on the day of arrival. Check-out time is before 10.00 a.m. on the day of departure. If on the day of departure you wish to prolong your stay, an additional € 50.00 will be charged, subject to room availability.
A deposit of € 300,00 per room will be charged upon reservation. We ask you to deposit this amount 2 weeks prior to arrival, either by direct transfer to our bank account:
IBAN: IT 12 W 08035 58241 000304000293
SWIFT / BIC-Code: RZSB IT 21 405
or by online-payment through our website. For periods shorter than 3 days the deposit policy is personalized according to seasonal availability, the number of guests and room category. By transferring your deposit you confirm that you are in agreement with our reservation policy.
Double Room Single Occupancy
Rates for single rooms are provided.
Multi-Bed Room Reduction
A reduction of 10% is applied for a third adult staying in a double room.
All price discounts are per child and day in their parent's room (2 full-price adults):
- 0 - 1,99 years 100 % off
- 2 - 11,99 years 50% off
- 12 - 15,99 years 25% off
Your treatment it is recommended to be at the SPA desk five minutes earlier as scheduled.
Smoking & alcohol are not allowed in the SPA area.
Cancellation: free up to 24 hours before your appointment. If later, 80% of the treatment must be paid.
Please note that children under 12 years are not allowed to use the SPA area.
Breakfast, dinner or snacks can be served in your room on request, for a modest additional charge of € 7.00.
Cancellation is only accepted in prior written form. Please note that the cancellation terms pursuant to Italian law for hotel reservations are as follows:
- 30 days or more prior to arrival: no charge
- 29 to 15 days prior to arrival: 30%
- 14 to 8 days prior to arrival: 50%
- 7 to 4 days prior to arrival: 80%
- 3 or less days or no shows: 100%
In the event of a delayed arrival, premature departure or cancellation of your reservation or a package will be charged in full (100%).
Important Notice: Cash Payment Limits
From 1st January 2016 cash payments exceeding Euro 2.999,90 are no longer allowed in Italy, in compliance with Legislative Decree Nr. 231/2007. The permitted payment methods are as follows: ATM card, credit card, non-transferable cheque, or bank transfer.